Terms of use
The seller of the goods offered in this online store SIA Karoleta (Reg. no.: 40203427018, e-mail: siakaroleta@gmail.com ) on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:
The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.
Ordering and
delivery terms.
HOW CAN I ORDER GOODS ON WWW.KAROLETA.LV?
HOME PAGE - the most convenient, fastest and safest way to
place an order:
ORDERING - put the selected item/s in the basket (Add to
basket), press Complete purchase in the basket;
enter contact information and choose the most convenient
package for you;
choose a payment method and confirm the order.
CONFIRMATION - You will receive an order confirmation from us by e-mail. When the order will be placed in the package, you will receive a message from OMNIVA that the order has been placed In the package of your choice.
RECEIPT - the product will be delivered within 2-10 working days depending on the operation of the PARCEL and loads.
EMAIL - send your request to siakaroleta@gmail.com and our
client
a service specialist will process your order*
TELEPHONE - call us +371 27827736 we will accept your
order**
** To avoid
misunderstandings about contact information or delivery and payment methods,
we recommend placing the order on the website.
Regardless of the size and location of the order (LV), one fixed delivery fee of 3.50 EUR is applied. Parcels are delivered to OMNIVA or DPD parcel lockers. When delivering goods to other Baltic states (LT and EE), the fee is 4.50 EUR using DPD parcel machine.
Ordering and payment procedure
When placing an order, the currency of payment is euro.
It is possible to pay for the purchase by choosing the
following payment methods provided by the payment solution Klix, "Citadele
banka" AS:
• Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor
• Visa/Mastercard card payments
Personal data
required for making payments are transferred to the licensed payment
institution "Citadele banka" AS.
The contract
comes into force upon successful payment to the bank account of the online
store. If for some reason it will not be possible to fulfill the order, the
Buyer will be informed about it and the amount paid will be refunded as soon as
possible, but no later than within 14 days after receiving the notification.
Proof of purchase
documents – the order confirmation is sent electronically to e-mail, and the VAT
invoice is attached to the order; electronic proof of purchase documents are
valid without a signature.
By placing an order on our website, you agree to our Terms.
Right of withdrawal:
Each buyer is
given time (14 days from the day of receiving the order) to return
your shipment.
For a successful return, the product must not be damaged and must have
everything
attach the
attached information (price tag). To return goods, go to
"Return"
and fill in the necessary information about the product. After receiving the
notification, we will send you a confirmation. The return of the goods is paid
by the buyer in accordance with the OMNIVA price offer. The goods must be returned
to the parcel post office OMNIVA, Jelgava, Satiksmes street RIMI 9981 parcel
post office, or to our office in Jelgava, Dobeles highway 2A.
Refunds are made no later than 14 days after receiving the shipment at our office, using the same means of payment that the customer used for the transaction.
Dispute Resolution Rules;
1. Please submit
a complaint about the availability or quality of goods electronically by
sending to the e-mail address siakaroleta@gmail.com. The complaint will be
considered within 7 (seven) working days from the day of receipt of the
complaint, with the answer being sent to the contact address indicated in the
complaint.
2. If the
complaint is recognized as unfounded and the complainant does not agree to the
recognition as unfounded, the complainant has the right to use the alternative
dispute resolution options provided for in the regulatory enactments by
submitting a written application to the Company for out-of-court dispute
resolution, stating:
- name, surname,
contact information;
- date of
submission of the application;
- the nature of the dispute, claims and their justification.
Refunds are made using the same means of payment that the customer used for the transaction.