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Terms of use

Terms of use


The seller of the goods offered in this online store SIA Karoleta (Reg. no.: 40203427018, e-mail: siakaroleta@gmail.com ) on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.


Ordering and delivery terms.

HOW CAN I ORDER GOODS ON WWW.KAROLETA.LV?

HOME PAGE - the most convenient, fastest and safest way to place an order:

ORDERING - put the selected item/s in the basket (Add to basket), press Complete purchase in the basket;

enter contact information and choose the most convenient package for you;

choose a payment method and confirm the order.

CONFIRMATION - You will receive an order confirmation from us by e-mail. When the order will be placed in the package, you will receive a message from OMNIVA that the order has been placed In the package of your choice.

RECEIPT - the product will be delivered within 2-10 working days depending on the operation of the PARCEL and loads.

EMAIL - send your request to siakaroleta@gmail.com and our client

a service specialist will process your order*

TELEPHONE - call us +371 27827736 we will accept your order**

 ** To avoid misunderstandings about contact information or delivery and payment methods,

we recommend placing the order on the website.

Regardless of the size and location of the order (LV), one fixed delivery fee of 3.50 EUR is applied. Parcels are delivered to OMNIVA or DPD parcel lockers. When delivering goods to other Baltic states (LT and EE), the fee is 4.50 EUR using DPD parcel machine.

  

Ordering and payment procedure


When placing an order, the currency of payment is euro.

It is possible to pay for the purchase by choosing the following payment methods provided by the payment solution Klix, "Citadele banka" AS:

• Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor

• Visa/Mastercard card payments

Personal data required for making payments are transferred to the licensed payment institution "Citadele banka" AS.

The contract comes into force upon successful payment to the bank account of the online store. If for some reason it will not be possible to fulfill the order, the Buyer will be informed about it and the amount paid will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

Proof of purchase documents – the order confirmation is sent electronically to e-mail, and the VAT invoice is attached to the order; electronic proof of purchase documents are valid without a signature.

By placing an order on our website, you agree to our Terms.


Right of withdrawal:

 

Each buyer is given time (14 days from the day of receiving the order) to return

your shipment. For a successful return, the product must not be damaged and must have everything

attach the attached information (price tag). To return goods, go to

"Return" and fill in the necessary information about the product. After receiving the notification, we will send you a confirmation. The return of the goods is paid by the buyer in accordance with the OMNIVA price offer. The goods must be returned to the parcel post office OMNIVA, Jelgava, Satiksmes street RIMI 9981 parcel post office, or to our office in Jelgava, Dobeles highway 2A.

Refunds are made no later than 14 days after receiving the shipment at our office, using the same means of payment that the customer used for the transaction.



Dispute Resolution Rules;


1. Please submit a complaint about the availability or quality of goods electronically by sending to the e-mail address siakaroleta@gmail.com. The complaint will be considered within 7 (seven) working days from the day of receipt of the complaint, with the answer being sent to the contact address indicated in the complaint.

 

2. If the complaint is recognized as unfounded and the complainant does not agree to the recognition as unfounded, the complainant has the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the Company for out-of-court dispute resolution, stating:

- name, surname, contact information;

- date of submission of the application;

- the nature of the dispute, claims and their justification.


Refunds are made using the same means of payment that the customer used for the transaction.

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